At HighFy, we want you to be satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as described below.
1. Return Eligibility
You may request a return if:
The item is damaged, defective, or incorrect
The request is made within 14 days of delivery
The product is unused and in its original packaging
Our products include bar soaps, grooming products, and personal care essentials.
2. Non-Returnable Items
Certain items cannot be returned, including:
Products showing signs of use or damage caused by the customer
Items returned after the return period has expired
Products without original packaging, seals, or accessories
3. Refund Process
Once we receive and inspect your returned item:
We will notify you about the approval or rejection of your refund
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
4. Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.
5. Shipping For Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable
6. Order Cancellations
Orders can only be cancelled before they are shipped. Once shipped, they must follow the return process.
7. Contact Us
If you have any questions about refunds or returns, you can contact us:
